7 Reasons to Expand E-Signature Usage Over the last two years, electronic signature usage has exploded....

A business' ability to create value stems from its ability to make wise decisions based on sound knowledge...

IDC Analyst Brief: From business to nonprofits and government services – organizations cannot afford...

PeppaCRM supplies sales and marketing automation software to Enterprise businesses. Its software-as-a-service...

The way we work has changed. Modern organisations are putting together new technology systems that allow...

NICE CXone's latest eBook, Knowledge Rocks! is a comprehensive guide to providing clear, accessible,...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

A tour of key low-code features and functionality on the Now Platform. Using the Now Platform for low-code...

Planning is essential to your organisation – even more so when you are looking to align your operational...

The beginning of the end for flat-rate and tiered-rate subscriptions? Today's streaming wars have caught...

Your agents aren't going to ask you for more automated tools, empowered and personalized coaching, and...

ContactBabel's Inner Circle Guide to Omnichannel explores the challenges and opportunities of offering...

The pandemic has reshaped business in myriad ways, none so much as how people communicate. In a few months,...

Scenario planning enables you to make data-driven decisions and respond effectively to changing market...