The HR Team's Guide to Measuring Business traveller Happiness was created to help people teams better...

In the modern-day workplace, it's become more and more common for the lines to blur between what apps...

Customers choose where to have experiences with your brand. And when they do, they expect to be greeted...

The more information we have about a risk, the better we're able to deal with it. By assessing a problem,...

Technology in media evolves quickly. Once seen as buzzwords, AI and machine learning (ML) are now crucial...

The way we're able to manage our employee expenses has been transformed. Organizations are no longer...

Information governance may not be your favourite thing. Which is exactly why it should be done efficiently...

Starting a business can be hard. Growing your business can be even harder. Whether it's poor customer...

Stacks of papers that need to be signed, filing cabinets full of paperwork— these are quickly becoming...

What they want – where and when they want it. That's what customers expect. Vast amounts of customer...

The case law on electronic signatures is best understood with an appreciation of the legal function of...

A 360-degree customer view is fast becoming essential for financial organisations and wealth managers...

The rise of mobility, cloud services and service-oriented platforms have created immense value for IT...

Changes are afoot in the ITSM space. Businesses are contending with new ways of selling products and...